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We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Customer Services Manager, I interviewed at Staysure (London, England) in Jun 2022. .wsite-menu-default a {font-size:16px !important;} When is a time you've been in a difficult situation and how did you solve it? Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Thursday 29 December: 8:30am 8pm Still requesting further information whilst she was on her death bed. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Warm regards,Ross. font-family: "Montserrat" !important; In the 4 years I was there I hit some sort of bonus each month. We recognise that everyone has ups and downs in their lives and we are always there with support. I applied online. - Email address - Full name - Telephone no. Find Reviews. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Best and worst companies at resolving issues. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. if(document.createEvent && document.addEventListener) { Saturday: 9am 5:30pm Were sorry that you felt unsupported during your time with us and wish you the best in your future role. #wsite-content h2.wsite-product-title {} Contact us about your Expat Policy | Staysure Expat Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot I wasn't entirely happy with the service I got but I don't blame the staff for it. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Kind regards Ross Customer Service Manager. Also, for some of our insurers we may receive a profit share payment if they But I am still waiting for the activation email. Had team leaders record secret conversations trying to do what I have no idea. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department This was done because they said I owed them holiday which they asked me to take as compassionate leave. The operator was very efficient, helpful and knew his business. a:hover, The calls are non stop , its very busy and mentally exhausting . }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"
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  • \n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. .blog-header h2 a {} PDF Terms of Business We also ensure all reviews are published without moderation. I contacted you twice. a:visited, } "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Monday to Friday: 8:30am 8pm See if we've answered your question in our Covid Help Centre . You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Dear Geoffrey Brooks,Thank you for your 5 star review. achieve performance targets across their product portfolio. We also ensure all reviews are published without moderation. It was my aunty and they told me its not compassionate. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Clear All. document.dispatchEvent(initEvt); David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Warm regards,Ross, Information provided by various external sources. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive I always use Staysure for holiday insurance. a, Isla Graciosa, 1 A very unfair company. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. PDF Staysure How to make a complaint | Staysure https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. I would like to reassure you that Staysure take all feedback about our products and services very seriously. your insurance policy. .wsite-button-inner {text-transform: none !important;} Staysure Complaints Email & Phone | Resolver UK We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. } Your product is good, and well rated by others, so I gave you 3 stars. Was put on a call back BUT this never happened. Very friendly, knowledgeable and . You will receive a written acknowledgement within 5 days of raising your complaint. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Well always be on hand with guidance and support to help you get the results youre looking for. Stay sure have been helpful so far. .wsite-footer blockquote {} Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm right: 0 !important; - Calling from within the UK: 0333 014 4512 My mum had a fall abroad and broke her neck. Verify your email to use filters. Consiglieri Park Estrada Consiglieri Pedroso, .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} - Sunday: 10am - 4pm. I have not received my email confirmation, I didn't receive my documents in the post. Have a fantastic holiday. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. My dads body was left in the hotel room for over 24 hours. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. If youd prefer to speak to a member of the team on, please call us on: Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. Saturday 24 December: 9am 3pm Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! The HR Team. The People Team. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} They pick and choose who is significant to you when they pass away. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Verification can help ensure real people write reviews about real companies. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Wednesday 28 December: 8:30am 8pm Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. 2023 Resolver Consumer Online Limited. Date of experience: March 13, 2016 Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Happiness score is 39 out of 100 39. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Create your My Staysure account, or login here. Thank you for choosing Staysure. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Thank you for posting your comments. Thanks for your feedback. Warm regards,Ross, I have had holiday insurance with you for a couple of years. Will look around for my next policy. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. Here are 8 tips for writing great reviews. Resolver can help you send your complaints to Staysure. Consumer guides, newsletters, surveys and more! _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Didnt have to wait very long to be answered. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Replies to negative reviews in < 24 hours. My mother was diagnosed with terminal cancer after taking a policy out. It goes against our guidelines to offer incentives for reviews. - Calling from outside the UK: 0044 1604 210 845 Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. But the actual service once connected to an agent was excellent. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Staysure Travel Insurance Reviews | Read Customer Service Reviews of var initEvt = document.createEvent('Event'); PDF dxcdkie9wax5t.cloudfront.net Here are 8 tips for writing great reviews. You may change your settings at any time or accept the default settings. Have a fantastic holiday. a:link, She had to cancel her holiday to undergo treatment and submitted a claim. Get in touch with us if youd like to make multiple changes to your policy. Dear Denis Kumm,Thank you for your 5 star review. Kind regardsSophie. Filter. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Warm regards,Vicki. }); var ASSETS_BASE = '//cdn2.editmysite.com/'; Find out how we combat fake reviews. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. . If you need more help, please visit our FAQ Help Centre. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. We encourage our colleagues to speak up and stand by our values of being genuine and caring. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. (yes - you get penalised financially for helping customers). | Read 199,981-200,000 Reviews out of 200,383 . Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Wishing you all the best for the future. } .wslide-caption-text {} Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. We are remunerated by commission for the arrangement, service and renewal of .wsite-image div, .wsite-caption {font-size:18px !important;} Staysure is a trading name of TICORP Limited. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. - Calling from within the UK: 0333 014 4512 After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. This was just batched in with any normal claim, just as if Id lost my purse. Overall experience. We will do everything possible to ensure that you receive a high standard of service. Training team really try hard and overall enjoyed it. 2 Staysure Customer Service interview questions and 2 interview reviews. Tuesday 27 December: 9am 5pm _W.storeCurrency = "GBP"; They subsequentialy told me to claim for myself. Warm regards,Emma, Very pleasant and helpful staff. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. .wslide-caption-text {} We use dedicated people and clever technology to safeguard our platform. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. - Monday - Friday: 8.30am - 8pm Also, for some of our insurers we may receive a profit share payment if they Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. span.icon-caret.is-active svg { Not a good experience. var STYLE_PREFIX = 'wsite'; Not everything they do makes sense. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Northampton, NN4 7YB. Existing Travel Insurance - Staysure Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. .blog-header h2 a {} Staysure Travel Insurance Reviews | Read Customer Service Reviews of Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Claims We do not process claims for your insurer. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. Instead, theyre full of the info you need to get things sorted. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. {"hasCustomMembership":true,"hasCustomMinicart":true} Have a fantastic holiday. My dad died whilst abroad, he was insured with stay sure. function initCustomerAccountsModels() { Staysure Remote Customer Service Representative Salaries in (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); The process was quick and easy and Lisa was very pleasant to deal with. They take your money easily but getting help when you need it is a different story. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. Working as a Customer Service Representative at Staysure: Employee Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. office: Av. Thank you for your positive comments regarding our training team. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. No support from customer service managers. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Not happy. Even though you can earn a lot with the bonus, the bonus system is unfair.