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Your solution OFFICIALLY ends the nightmare. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Any quicker keyboard shortcuts? (It does tend to disappear after watching a movie online.) not really a solution but can help debug/address the issue. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . I was about to start digging into Citrix settings. By continuing to use this site, you agree to our cookie policy. You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" 1 Comment actions 0 3) After selecting language, press Shift + F10 to open Command Prompt. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. After LastPass's breaches, my boss is looking into trying an on-prem password manager. or I've also had a blue remote screen, but can see the mouse moving. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Microsoft MVP: Office Dev Sadly, 720px is the highest resolution currently supported by the driver. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. @phlyx This is a common problem is being solved. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. This is indeed helpful, thank you so much. The image below is my Win 7 VM. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". 6. Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? Below weve provided several ways to resolve Splashtop connection issues. Expand the virtual display to a full screen mode. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Follow the prompts to update the driver if prompted. Wait for Windows to detect the mouse again once the installation is complete. Thanks. The Splashtop onscreen prompts show the 3 steps. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. Yes No AM ambercalm Replied on October 4, 2016 Keep pressing and holding for up to 10 seconds (until the device turns off). The annually-billed price is $28.6 per computer per month. The mouse cursor showed the busy pointer when hovering over the desktop. As long as you do NOT log into the Windows They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. From the interface, you'll see a list of all remotely-accessible devices. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Limitations of the "Lock keyboard and mouse" feature This topic has been locked by an administrator and is no longer open for commenting. I reinstalled the driver etc. I thank God everyday you were born. Its been fun to see how much relief this tip has been bringing to clearly frustrated people! Please note: This may reposition your desktop icons. This black screen will linger for a few seconds, and then the app crashes. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. QED. Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). If the display remains blurry/fuzzy, try restarting the remote session. was IRRELEVANT to this specific issue. Any help welcome please before we get onto Splashtop support? Welcome to the Snap! Sound like it is working. To approach a computer remotely, it must first be set up . Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices You just don't get it. I have posted useless answers to others' thread before when I misinterpreted their issues. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. The office display fills the monitor, so users wont see anything from the home computer/laptop. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. Look for the "+" SOS icon when you start the app and tap it. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. 1) Insert the Windows bootable drive and boot from it. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. Splashtop offers users a simple, cost effective wireless touchpad/keyboard solution. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Please note: You can switch the setting back to extend these displays upon returning to the office. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu LOTS of people here use Splashtop. Select. With Remote Desktop as a published Citrix app, though, its been grating. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. (LogOut/ Click Continue to hide the hints and view the remote computer screen. In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. Thanks! Once the above steps are complete, the black screen issue should be solved. Chief Technology Officer at OnePlace Solutions. Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. I decided to let MS install the 22H2 build. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. There are some additional options under the Settings menu. 3. Fixed Windows 10 Remote Desktop mouse issue. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. mouse click not working on desktop but works on task bar and elsewhere. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. We hope this article helped alleviate some of your frustration regarding the Splashtop issues. Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. QED. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. In the sample illustration below, it is shown as enabled. Tap to run the Splashtop Business app on your device (in this case an iPad). Today I finally had time to google wtf made the cursor disappear. I say its a good compromise. "My response frustrated you because you were under the cosh" is incorrect. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. Sadly this doesnt work for me. Choose Uninstall. You should see a prompt to pair your mouse. Geez, you may as well have recommended trying to open Excel without issue. I'm a freelance writer specializing in technical communication. Thankfully the fix is a pretty simple one. Hit the monitor icon on the Splashtop ribbon. What are some of the best ones? One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. Solution 1. Do you get it now? To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. someone logs in with RDP remotely, the console session will get logged out, and I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Holding down a click is like holding your finger down on the device screen. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Renaming the file worked This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. We dont have this problem inside the FW with any combination of machines. Whoopee! On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. To continue this discussion, please ask a new question. Thanks for the comment made me laugh and glad it helped end your frustration. Create a new remote connection to the Windows machine and start printing. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. It's a two part server/workstation software enabling for remote USB and found it here: Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Enter your email address to follow this blog and receive notifications of new posts by email. response? Thanks for not making a long winded explanation and simply getting to the fix. Choose your primary button from the drop-down. Why the BIG DEAL you made out of it? For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). Is there a way i can do that please help. THAT is why your response frustrated me.Gregg. If so, change the cursor movement in Excel so it's set up properly. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. Your You can also select Pointing Devices and then select your mouse to customize the mouse buttons. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. The user only has to run the app, there is no install process. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. The user goes to the web page and downloads and runs the app. You were WRONG. It is so frustrating when it disappears . Reconnect the mouse. Interesting, I havent seen this behavior. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Splashtop wired xdisplay not working is a very common issue for Android OS users. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Click here for a blog post on remote accessing and controlling Android devices with SOS. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Have you installed the latest streamer and application? It usually happens when I go back to the RDP session from my local computer. 3. Splashtop recently released update versions. Users will find the taskbar located at the bottom of the office computer. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. Just open the Splashtop Streamer and choose Install Printer Driver. This black screen will linger for a few seconds, and then the app crashes. So glad I googled this and found your answer, its been so annoying! Hope this helps. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. Click the Hardware tab, and then click Device Manager. can you use VNC? I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. Thanks for the easy fix. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. ", you agree to it. If any readers can provide advice for Mac please leave a comment! Haha, you get the award for the most enthusiastic reply posted on my blog. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. It's 100% irrelevant to getting the Exchange issue fixed.". GoToMyPC. The cursor only appears while in the ribbon. The standard pointer remains visible regardless. Our team reviewed the video. Reinstall Google Chrome and try again. Thanks. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Thanks a lot There were many other solutions on net, but yours was perfect. Then you can use your iPad as a second display for your Windows. 1. Splashtop Personal app introduction; Hot Topics. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. (Idk why) NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Splashtop did sometimes have a slight lag when screen . I even got suggested to get a new mouse. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. OMG!!! Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. This is not the case. Click " Additional mouse options " on the right side of the screen. here it is how to use remote desktop mobile application to control a computer. GUEST or HOST! Select Google Chrome and click Uninstall. At least that almost makes it possible to use the system. session can co-exist. Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? Since the mouse is usb connected, there will be no problems with sharing the device. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. Mouse Lagging and Beeping Sound After that, all you need to do is plug in your mouse and it should start working! USEFUL" comment is USELESS because you failed to read the scenario correctly. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. Thanks for bringing this to our attention. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. NO! I hope this works Ill know in a few hours/days. The first thing to check is whether the computer and the operating system is not responding as well. Click Start, click Control Panel, and then double-click System. Copyright 2023 Splashtop Inc. All rights reserved. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. Youll see the circular cursor on screen once connected. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Now, when Windows is loading with the spinning dot on the display, press and hold the power. You need to hear this. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. "), and they kept focusing on that point, which is what made me so angry. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Click " Uninstall " to confirm. Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. is a KNOWN ISSUE?Gregg. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. They were telling me it couldn't be done at first. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Lock the streamer settings using Splashtop admin credentials. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. Before doing anything, make sure the issue isn't a temporary one. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Splashtop enables remote access to Windows and Mac computers from iOS devices. Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. Was this reply helpful? and should just immediately switch to the RDP terminal session. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made.