They have sent them back to me and are refusing a refund. They have sent them back to me and are refusing a refund. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Find out how we combat fake reviews. Delivery to Australia was super cheap and very very fast! Was looking everywhere but at her customers. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. To break them up politely to ask for helpit was like I had sowrn at them. And would recommend to all my friends amd family. Greater than 82% of reviewers feedback is Footasylum returns process could be better. High performance sneakers, trending streetwear and exclusive product weve got you. - Anonymous, posted 4 months ago Thank you for signing up to . Next time it will be JD SPORTS for my next purchase. I have worked in retail for over 15 years. Avoid this store at all costs. 10/10 will not be using footasylum again. Get Code. I will always order with footasylum I am very happy with the service and products. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Take care!Thanks,Rebekah. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). In November 2022 I placed an order with FootAsylum and it never came. It goes against our guidelines to offer incentives for reviews. Please note that we may share your email with the company to verify your order. One very disappointed son this Xmas! For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Price was unbelievable for what I got! The lady at the till was no better. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Discount. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. And would recommend to all my friends amd family. Here are 8 tips for writing great reviews. Keep up the good work Terry!Thanks so much.Tanya. 44.99. That is great news about the fast delivery.We hope to see you again very soon. OG Stack Longline Puffer Jacket. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Ordered almost 400 worth of clothes for my son on the 12th of December! Bought a pair of Boss trainers at the end of November 2022. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Greater than 37%. Price was unbelievable for what I got! The range includes footwear, clothing and accessories for men, women and children. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Only response was we would receive a call within 8 hours - that was two days ago! With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. We also ensure all reviews are published without moderation. Editor, Marcus Herbert. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Would you like to add a photos or videos? It's great to hear you are happy with the coat and that the delivery was so quick. Replies to negative reviews in < 24 hours. Ordered coats for 2 of my sons in the sale. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Why have i been rejected for my return as the item was faulty? Newsletter subscription. Up to 60% off at Footasylum on selected women's t-shirts. Looks like they have found the nearest spare tatty box to send them out in. We are so glad to hear you are happy with the service. Rolling eyes, rude attitude. 3 ratings with the average rating of 4 out of 5 stars. Ordered and paid on 10th December my daughter's Xmas present. 2023 Trustpilot A/S. Please refresh the page and try again. Absolutely fuming with this company. . Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Ordered some trainers at 10.30pm amd paid for next day delivery. Thanks,Rebekah. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. They all fit perfectly. It goes against our guidelines to offer incentives for reviews. My son lost out on his Christmas presents as a result. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Find out how we combat fake reviews. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Just noticed that the box they have sent them in isn't for the correct trainers. Claim your profile to access Trustpilots free business tools and connect with customers. Ordered item was faulty. Verification can help ensure real people write reviews about real companies. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Since Footasylum doesn't have a customer service number I had to text them. 2023 Trustpilot, Inc. All rights reserved. This time, however, when I ordered, their courier choice was Yodel. On-time Delivery. Help future customers by talking about customer service, price, delivery, returns & refunds. It needs to be unworn or unused and still have the original tags. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Can I return my online order to one of your stores. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Thanks,Rebekah. I would definitely recommend and will be a returning customer. This arrived within only two working days and all items were delivered intact and all there. Easy! Order placed on Monday standard deliver paid for and the parcel arrived the next day. That is great news that they arrived a day early!We hope to see you again very soon. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Simply follow our returns portal link below. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Email and text communication was prompt and efficient. Ends: Mon 6 Mar 2023. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Purchased 2 pairs of Salomon trainers in different sizes. Treated myself to some new trainers and jogging bottoms in the sale! 10/10 will not be using footasylum again. Full price items only. First and last time I will use this company. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. We hope to see you again very soon. Useless. Never again. Was told that neither was possible because I didnt return them in the original shoe box! Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Get Discount. AVOID THIS COMPANY!!!! A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! This arrived within only two working days and all items were delivered intact and all there. Got them cheaper than any other website. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. It's your job. Never again. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. In November 2022 I placed an order with FootAsylum and it never came. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Ordered Nike trainers. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Next time it will be JD SPORTS for my next purchase. It goes against our guidelines to offer incentives for reviews. Ordered it on Monday and it was delivered on Tuesday. Email never arrived so ended up going to a store on crutches to get a refund. Shocking company - bought two items trainers and sliders order value 100.28 never received. Up to 50% . All in all, satisfied with my purchase and dealings with this shop. Footasylum. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Email and text communication was prompt and efficient. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Only response was we would receive a call within 8 hours - that was two days ago! FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. 1996 Retro Nuptse Jacket. One very disappointed son this Xmas! We hope to see you again very soon. Ends: Tue 28 Feb 2023. OL10 2TA. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Alpyrex. Lancashire No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Beth is Home Editor for T3, looking after style, living and wellness. Manners cost nothing. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. We use dedicated people and clever technology to safeguard our platform. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. - Callum Phelps, posted 11 months ago 124.99. Ordered Nike trainers. In real life, they are dull, boring and have no character at all. It goes against our guidelines to offer incentives for reviews. Tried to send Crocs back as they didnt fit my daughter. In November 2022 I placed an order with FootAsylum and it never came. We hope to see you shopping with us very soon. Date of experience: 18 December 2022 Change of mind returns accepted. If you don't like it, leave. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. That is great news about the fast delivery.We hope to see you again very soon. For full terms and conditions see here. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Tried to send Crocs back as they didnt fit my daughter. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel.
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