There was a problem loading the reviews. Try again. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. close to everything i needed to go to. Disgusting! PIKES PEAK RESORT WHERE LUXURY AND WILDERNESS MEET When it comes to amenities, there is virtually nothing this cabin doesn't have. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. They have a wonderful breakfast bar. If we find any, we delete them and, if necessary, take action against whoever is responsible. Bedbugs in room. Building itself is beautiful. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Contributions should be travel related. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. Is there a laundry facility in the hotel? Welcome to Colorado Springs Marriott Stay at our pet-friendly hotel in Colorado Springs, CO Colorado Springs Marriott is reinventing the way you travel with their guest rooms, meeting spaces and state-of-the-art fitness center. From complimentary high-speed internet to plush beds, this hotel has it all. I have never received such terrible treatment in my life!! Office of Public Health Practice, Planning, and Local Partnerships, Chemicals from firefighting foam & other sources, Colorado Legacy Land/Lincoln Park Superfund site, Test & Fix Water for Kids at Family Child Care Homes, Toxicology and environmental epidemiology, Engage with the Water Quality Control Division, Denver's residential rental property page, U.S. Environmental Protection Agency (EPA), Centers for Disease Control and Prevention (CDC), Denver residents can find additional resources on the City and County of Denver's website on. Now what I didnt like about the hotel was the toilet in the restroom in my room was leaking water. Place all your clothing from your luggage immediately in the dryer for at least 15 minutes at the highest setting upon returning home from travel. All of which have experienced no problems. She e-mailed me a copy of what lookedRead Full Report at bedbugregistry.com, On Mar 24 2011 millergirl73 wrote, We stayed at this hotel last summer, June 2010, and left with some bites on us all. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Sarah Avrech of Severance, Colorado posted a video on Facebook of a bug crawling around on a tissue. Finding refuge in bed seams and the crevasses in furniture, these parasites that are no bigger than an apple seed hitch hike from place to place, then lie in wait until they can crawl out to bite people. Rooms were clean and comfortable I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. The Academy Hotel 8110 N. Academy Blvd. I felt like it was inconvenient for us to dine there or something. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. But this would have been bearable had the staff not been downright snotty and rude. On Mar 24 2011 Well. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. They're also applicable regardless of the comment's tone. Tenants are required to promptly notify landlords when they suspect there are bedbugs present in the unit. My friend was sleeping in the bed closer to the bathroom. A great pool in the lobby which is nice for kids. All staff members were amazing! Mountain View was decent but not sure its worth the up charge. Prices for cribs and extra beds aren't included in the total price. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Read more about the Colorado State Law: https://leg.colorado.gov/bills/hb19-1328, Cases come in daily for Just Bed Bugs Pest Control. The room was large, 900 TV channels and reception area inviting. Kids will love the heated pool. "That tells me right there in plain black and white that it's getting worse.". Overall, still comfortable and friendly service. Review tags are currently only available for English language reviews. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. I would recommend it if you can handle the unfriendliness of the staff. The breakfast was not the greatest but the people doing the egg station was amazing and very friendly. It seems that communication was lacking in your case, I apologize. The pool looked nice but didnt get a chance to enjoy it. I'll leave them out in the hallway and I will tear that room apart for about 15 minutes looking everywhere," Freeland said. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. Bedbug infestations We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. Amazingly clean. Colorado Springs CO 80919 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. Photos & Overview Room Rates Amenities Map & Location Guest Reviews EXCELLENT 4.4 3,872 reviews Free parking Complimentary Breakfast from $228 per night See Rooms & Rates Rooms Check Current Room Rates I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. They also have very strict protocol on handling complaints such as this. )Icon Color & Report Disclaimer, File a new bed bug report at this location. I love that they tell you how to get to our room. Guests can enjoy a game of billiards, throw darts or watch sports on TV at Falcons, which offers daily Happy Hour specials. The phone in our room did not work so we could not call the front desk to let them know we needed certain items. didnt really like the bed because it was just ok. Disliked: Cleanliness, staff & service, amenities, property conditions & facilities. Pool area was poorly lit but was heated. Front desk amazing. All cribs and extra beds are subject to availability. 96 out of 2735 reviews" ", Rating 2 - Terrible. I was not told that the rooms all along the hallway we being renovated. COLORADO SPRINGS It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Top Rated Breakfast included 2022 Best Western Plus Peak Vista Inn & Suites View Hotel 2,477 reviews 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Special offer Visit hotel website Breakfast included Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. Lift up each headboard an lay it on the bed. Was not really expecting housekeeping but they did come during our 3 day stay. This meant there was furniture being moved men shouting up and down the hall and dogs barking. I did not like how dark the place was, and how murky the pool was. Rooms were clean & staff at desk was very polite & professional. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. more. Children 18 and above are considered adults at this property. 719-598-57708110 N Academy BlvdColorado Springs CO 80920, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. The bathroom had poop on the toilet when we checked in. Freeland says in his experience people who are buying used furniture are seeing some of the worst infestations. The breakfast was great! Colorado Springs Bed bug Reports Best Western The Academy Hotel Bed Bug Reports Recommended tips after hotel check-in: 1. Each review score is between 1 and 10. This was for the price a grand slam! The Hotel has a regular pest control program in place. "I mean you can get a couch for $50, but you never know that you're going to end up spending $1,200 now to get your whole house treated because of that $50 couch," Freeland said. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. (Click on the Red Icon to view detailed bed bug reports.) Offering a varied menu featuring fresh American Cuisine in a casual atmosphere, Falcons Bar & Grill is located at Colorado Springs Academy Hotel. * Check-In: 4pm | Check-Out: 11am Your contribution should be yours. Expedia, Inc. is not responsible for content on external Web sites. 2023 Expedia, Inc., an Expedia Group company. The good news? When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Basically got one night free with purchase of one night compared to other Hotels in same area. We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. Breakfast is unreal. Thanks! Built in 2017 as an exclusive couples romantic getaway. There was a line for waffles in the morning only to find out one of the waffle makers had died. The room was not very clean. Located close to the Rocky Mountains, our pet-friendly hotel in Colorado. SUPER easy on and off the highway, and location makes it a 20-30 minutes closer to Denver airport than downtown hotels. There is nothing classy about the way this staff treats it's guests. Please see our partners for more details. The eggs are almost impossible to see when laid on most surfaces. Call 1-844-926-6632 or visit, Steps to prevent and control bedbugs are available from the. They'll have to be paid for separately during your stay. Food was outstanding! The Colorado Springs hotel offers a cash machine and a lift along with a storage room and a restaurant. Needs a deep cleaning. Reviews are most valuable when they are original and unbiased. Acceptable and a good value for amenities. Service was amazingly efficient. See More Rooms & Suites 01 / 09 We do allow pets and have a designated area for pet friendly rooms. It was great stay. The front desk staff were excellent as well as the Hotel itself. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. The Academy Hotel Colorado Springs accepts these cards and reserves the right to temporarily hold an amount prior to arrival. language, whether its just a rating or contains comments as well, etc.). Lock in a great price for The Academy Hotel Colorado Springs rated 8.2 by recent guests! Hotel was clean and had a pleasant clean smell. The number of extra beds and cribs allowed depends on the option you choose. hekkles 4 5 Bed Bug Review of The Academy Hotel Colorado Springs Reviewed March 17, 2017 via mobile As a military family most every business in the area is vet accommodating to military not here. Great breakfast, great staff , overall a great experience. Sincerely, John Wilkins/Owner. I liked the hotel, the proximity to work, the people were great to me even if they weren't to each other. 78 out of 2735 reviews" ". Location off highway was amazingly easy. Icon Color & Report Disclaimer File a new bed bug report at this location Great location, great amenities. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. All of which have experienced no problems. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! "If you take the time 10 or 15 minutes to take a peek at a room you can save yourself thousands of dollars period," Freeland said. Server was very nice as well. I then contacted the BBB. According to HomeGuide, the average cost of removing bedbugs from a home is between $1,000 and $2,200. It is served in the restaurant. A chef was available to make made to order eggs/omelets! Service was amazingly efficient. The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. We had to stay for most of the afternoon because of a zoom meeting my husband had, and we were allowed a late checkout from our room, then stayed at the pool and sitting area for a few hours. Taxes and fees that are shown are estimates only. The indoor pool was great, the bed's were comfortable. Comfortable bed, quiet, excellent breakfast! Our bed was horrible. The bathroom had poop on the toilet when we checked in. A business center with fax and photocopying services is available. Yeah right! Reserved 2 rooms, 1 king & 2 queens. Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. Yeah right! Tasted delicious and the staff was friendly, hard working and good at their jobs. The Academy Hotel Colorado Springs 8110 N Academy Blvd, Colorado Springs, CO 8.8 Excellent 2917 reviews Verified reviews 10 - Excellent 1,725 8 - Good 764 6 - Okay 252 4 - Poor 97 2 - Terrible 79 8.7/10 Cleanliness 9.0/10 Staff & service 8.6/10 Amenities 8.4/10 Property conditions & facilities 8.5/10 Eco-friendliness 4/10 Poor Mike All content should be genuine and unique to the guest. Now it's one, two, three calls a day that we're receiving for bedbugs," said Kyle Freeland, a bedbug exterminator for Just Bed Bugs Pest Control. Couples in particular like the location they rated it 9.0 for a two-person trip. Certain services and amenities may be reduced or unavailable as a result. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. The most helpful contributions are detailed and help others make better decisions. Was not really expecting housekeeping but they did come during our 3 day stay. Oh, & rooms were almost sound proof! That's how we know our reviews come from real guests who have stayed at the property. We enjoyed the warm indoor pool and the breakfast options. The restaurant on site did not have very many options but what we did get was really good. And it can happen anywhere. I never swim with my kids because I hate cold water and was able to swim with them for hours. Unfortunately, he was the only one during our stay there that was friendly. "Bed bugs can be present in any hotel no matter how expensive the rooms may be. We stayed at this hotel last summer, June 2010, and left with some bites on us all. "Roaches are a thing for some people, rodents are a thing for some people, bed bugs are a thing for everyone. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. The Academy Hotel Colorado Springs takes special requests add in the next step! From: The east and west. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. The following reports are from third party sources. All rights reserved. This lets us know our reviews come from real guests like you. It makes a great first impression, with its lobby atrium that features waterfalls, fireplaces, and stone-hewn walls. Staff was friendly. Posts are solely the responsibility of their respective authors. The Academy Hotel Colorado Springs 8110 N Academy Blvd , Colorado Springs, Colorado 80920 855-516-1090 Reserve Lock in a great price for your stay. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. Dinner, Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. The bathroom had poop on the toilet when we checked in. The pool was nice and warm Sadly, the 12 pans for custom omelets were neglected until people realized it would take an hour to make a waffle. Is the indoor pool heated all year round? Bar is always amazing! Breakfast staff not so hospitable. Ideally, we'd publish every review we get, positive and negative. Tripadvisor performs checks on reviews. A cable satellite TV is offered in each air-conditioned room at The Academy Hotel Colorado Springs. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. Reserved 2 rooms, 1 king & 2 queens. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. Want a great night's sleep? Cocktail hour, Guests are required to show a photo ID and credit card at check-in. Examine your luggage carefully while repacking and when you return home. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. Bedbugs have become such a concern in Colorado last summer state leaders passed a law to clarify the responsibilities of landlords and tenants when it comes to reporting and dealing with bedbugs. The rest of the staff was very, very rude and it did not feel welcoming. The breakfast was excellent and free but the staff during breakfast was totally rude. Rooms hallways ,pool area, dinning area. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Ill start with the pros. Very basic lodging -- seems to be a magnet for kids and families due to the pool that is right in the open by the dining. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Overall the hotel was very nice as was the experience. Wonderful. Called back immediately to report and the GM called back fe. Such a treat! Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. Exterminators with the National Pest Management Association say the top three places they find bedbugs are in single-family homes, apartments, and hotels. WiFi is available in all areas and is free of charge. great breakfast and restaurant and the pool is our favorite the decorations are amazing, Loved the breakfast! Lift and look for all bed bug hiding spots, including underneath the mattress, bed frame, headboard, and furniture. Econo Lodge North Academy: BED BUGS - See 171 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. 714 out of 2735 reviews" ", Rating 6 - Okay. This is not a rash, these are bites! Pet-friendly rooms are also available. If you booked through us and want to leave a review, please sign in first. Steakhouse, Booked this on a major travel site for an incredibly low price. Get exclusive access to members-only deals by email. Please note that all Special Requests are subject to availability and additional charges may apply. But the complaints stop there. We love that its very entertaining with the warm pool, fooseball and ping pong, wii, plenty of lounging areas that are more than comfortable. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. This hotel was highly-rated for its very comfy beds. Sincerely, John Wilkins/Owner. I love the quiet calm vibe. They want to eat that's all they know.". Lunch, The Academy Hotel Colorado Springs: Bed Bug - See 3,263 traveller reviews, 501 candid photos, and great deals for The Academy Hotel Colorado Springs at Tripadvisor. 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America We went back to the area for spring break and decided to stay there again because of the location and price. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. This meant there was furniture being moved men shouting up and down the hall and dogs barking. check in was super easy. The Academy Hotel 719-598-5770 8110 N Academy Blvd Colorado Springs CO 80920 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. I got bitten all over my arms and legs. Nobody is safe," Freeland said. You'll also get a complimentary hot breakfast in the morning that includes made to order omelets and a waffle bar. Top notch guest services., The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice, All staff members were amazing! more. The view of Pike's Peak from our room was amazing. Always keep luggage off the bed and store it in a closet or other area, far away from your bedroom. When I checked in I paid in advance for a one week stay at a special winter rate. Typically, they come out at night to feed but during the day, they are most likely found within a 5-foot radius of the bed. Rooms are clean and nice but not sound proof. Staff was really helpful and friendly. - Terms of use - Privacy - Disclaimer. Weird. Such a treat! I liked the amazing breakfast! Amazingly clean. Excellent breakfast. In fact, we just had a pest control company mention to us the other day that all the calls they are seeing right now are in your higher-priced properties," said Jeff White, chief product officer at the pest control manufacturer SenSci. Weather your traveling for business or pleasure, we'll do everything possible to ensure your stay is memorable. Booked this on a major travel site for an incredibly low price. The Academy Hotel | 8110 N. Academy Blvd. Nice spacius and clean Friendly and informative front staff. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. "One call per month and I was pretty happy. Location off highway was amazingly easy. Disappointed that bar closed at 10pm on Friday & Saturday, Bartender on Friday was not real friendly. Stayed at this location for 4 nights (1/13/20 - 1/17/20) and ended up with multiple bedbug bites all over my shoulder, legs and extremities. Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am. Bed Bug: The Academy Hotel Colorado Springs - See 3,282 traveller reviews, 509 photos, and cheap deals for The Academy Hotel Colorado Springs at Tripadvisor. Liked: Cleanliness, amenities, property conditions & facilities. Bed bugs are small, cryptic and agile, escaping detection after crawling into suitcases, boxes, and belongings. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. We all have bed bug bites all over us and they are very uncomfortable! I really didn't know about bed bugs at the time. The sink and tub did not drain/drained exceptionally slow when you turned the water on so you were standing in dirty water, or spitting your toothpaste out in a bowl full of water. We checked into the hotel and the person at the counter was very friendly and personable. Taxes and fees that are shown are estimates only. Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. (Click on the Red Icon to view detailed bed bug reports.)
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