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Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). On the checkout page you can enter the details of the card you will be using. accounting for a significant proportion of the package. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. Are the prices I see on your site in U.S. Maybe. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. We have unique discounts available for students and anyone under 30. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). All prices are subject to availability and can be withdrawn or varied without notice. We cannot guarantee that the travel service provider will credit you with point for your booking. StudentUniverse is not an insurance company. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. You are solely responsible for any such fees as well. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). This is very common, just make sure you have the card holder's permission! One-way fares to non-US destinations can require special visas. comments . 198 User Reviews. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. We cannot issue a refund for you if the airline policy does not allow it. These are intended to give a guide to the services and facilities you should expect from your accommodation. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. You will need to input your traveling companions' details before entering your credit card information. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! These policies and rules are binding on you, so be sure to review them before purchase. No. Amendment and cancellation policies differ per hotel. StudentUniverse empowers young adults to experience the world with discount travel. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Please confirm which airline your credit is with by visiting My Wallet. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Good. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Have I signed up before? Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. DONT BUY REFUND POLICIES. If your airline does appear to . We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). At the time, most countries haven't announced a vaccination requirement. We believe that travel is essential to a modern education and that students return enlightened and inspired. Please note that we can *NOT* reinstate your flights for you if you cancel them. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Search for the total number in your party and log in (or Sign up) as yourself. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! Such recipients may include the overseas travel service providers with whom you seek to make a booking. Please note that carriers may be subject to change. No need to worry, your credit will still live in My Wallet. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. The merchant should process the refund through the same technology used to make the original sale. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. you will be asked to show the childs full unabridged birth certificate. For all online air bookings, full payment is required at the time of purchase. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. Also, current discount deals are available at the link. Please know that we understand and empathize with your frustration over this situation. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. These terms were last updated on 17 September 2018. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. The credit is a one-time use, not like a gift card where you can use it for multiple things. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. Travel & Covid-19: Everything you need to know. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. Youll be able to use it on StudentUniverse, for flights operated by that airline. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Bottom Line. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. We will confirm the correct price with you at the time of payment. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. It is entirely at the airlines discretion to provide you with a seat on a later flight. For your protection, we recommend that you purchase trip cancellation and travel accident protection. We thought so! If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. Travelers are responsible for ensuring that they have all necessary travel documents and visas. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. Airlines can deny boarding without the proper identification. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Occasionally a travel service provider may have to make changes to your original booking. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Please contact us to see if your booking qualifies. You agree that you are bound by such additional terms and conditions. We are not obliged to accept your order and may, at our discretion, decline the order. We are trying to help as many people as possible as quickly as we can. Please understand we are working as hard as we can to help everyone. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Please see your booking confirmation email for details of your booking provider and confirmation reference. You can also update your email address to a more permanent one on your account any time. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. We cannot guarantee the accuracy of any ratings set by accommodation providers. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Enjoy the discount! Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. The credit will be for the remaining amount of your ticket. Have a look and see if there is one that works for you! payment or sold at an inclusive or total price: (a) transport (b) You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. All refunds will be delayed until the situation stabilizes. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. 2013-2023 StudentUniverse. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. Conditions can change rapidly in a country at any time. We advise travellers to retain sufficient local currency to meet these charges. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. If you do not, for any reason, any refundable amounts will be forfeited to the airline. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? We are experiencing unprecedented volumes of calls and messages at this time. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Please check your applicable loyalty program for the specific terms of your membership.