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To reach customer support call 1-866-788-2482 Find contact information here. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Explain your scenario, and provide any applicable evidence. We are changing the way you register and sign-in to the StubHub Community. Customers can keep their credits if they like. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Guaynabo, PR 00968. Your online site is a disaster, It does not work to apply a credit. 1:00. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . StubHub - Buy & Sell Concert, Sport & Theatre Tickets By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Had a concert canceled because of COVID-19? Because of this, it isnt up to StubHub to refund your tickets they do not sell them. to check out everything we offer. Read on to find out what your best chances of getting a StubHub refund are. Who do I contact? NewsletterDollar ScholarStill learning the basics of personal finance? Get useful tips, expert advice and cute animals in your inbox every week. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Let us teach you the major money lessons you NEED to know. No. No problem. Enter your gift card number in the Add a Fancode & gift code section. Reached out to customer service twice still can't list tickets. on 2/28 at 3:05PM Listings for companies similar to StubHub: Customer service is awful. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The cash refund will be issued by May 31, 2021 and will. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Wish they would help. How to Get a Refund from StubHub - Christian Small How do I contact StubHub for a refund? After the switch, you will enter the email address you use to access the community in order to reset your password. This watermark prevents others from copying them. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. And 2 hours before the game I had no listings active. If you feel like StubHub cheated you, you could take action against them. With only these four steps, your refund request is faxed. I was refused to talk with a supervisor , I had 4 tickets listed. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? All rights reserved. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. We have a great help article here which provides the steps to list these Mobile Transfer tickets. All rights reserved. StubHub customer service phone numbers and support StubHub also has live chat operating 24/7. Would not make an exception,to a hotel reservation I made thru Priceline. where can I go to use activate the voucher so I dont lose that as well. "The return of live events, the input of customers, partners, and regulators, and the . Customer Service training is needed. Hawaii The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. I had a fraudulent charge on my credit card account from Match.com. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. Let us teach you the major money lessons you NEED to know. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. 1.866.788.2482. https://money.com/stubhub-refunds-covid-19-cancellation/. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 And the exact same seats they re listed and sold for a different amount sold and the payout. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. I was only given the option of the credit and the event was in CA. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. After the switch, you will enter the email address you use to access the community in order to reset your password. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Absolutely, you can list these tickets for sale on our site ! How do I contact StubHub support? - KnowledgeBurrow.com StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Help us improve this article with your feedback. International orders are handled a bit differently than those within the US, @Lighty7. Many companies featured on Money advertise with us. Phone: 866-788-2482. Please note that, for canceled events, no . Support : StubHub Can you get a refund on StubHub tickets? - ETHTrust Still learning the basics of personal finance? Does StubHub have live chat? From everything weve seen, the StubHub customer support is quite thin, to say the least. We may be compensated if you click this ad. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. StubHub to refund canceled events after pandemic complaints Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Hurry up and access DoNotPay from any web browser to check out everything we offer. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. I was a no show due to a soft water flooding of o These are often free tickets the seller can relist. If I did I woulda dropped my price or took my friend to the game. How to reach a live person: Speak "customer service" at first prompt. Clear your Internet browsers cookies and cache. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. They showed my same seats that they cancelled sold and the payout. From everything weve seen, the StubHub customer support is quite thin, to say the least. If you have already been paid, we'll charge your credit card on file to recover the payment. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Harris Teeter. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. We will process the refund to your original payment method within 5 days. Horrible customer service. The corporate office phone number is 415-222-8400. StubHub offersthe retroactive refunds because the live events industry is opening back up. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Use of this website signifies your agreement to our. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. North Carolina You never know when you might find yourself financially strapped - the good news is you have options. How do I request a refund? - Ticketmaster Supervisor " would NOT SPEAK WITH ME. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. The worst company ever you lost me and a ton of my friends and family. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. DoNotPay records the details of your purchase to boost your chances of winning the refund. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Have an idea for StubHub? How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale To reach Customer Support call 1-866-788-2482. How can I email stubhub to refund tickets for a cencelled event. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Find the sale. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. For customer support people can visit their help topics to search for answers to questions or browse popular topics. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Enter your gift card PIN in the PIN field when prompted. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. The credits are valid through the end of 2022. this link is to an external site that may or may not meet accessibility guidelines. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. We cant contact them and ask them to lower their prices. It is free to list tickets for sale, and to search for tickets to buy on StubHub. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. What a horrible service! The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Offers may be subject to change without notice. After this experience, I'll take my business elsewhere. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Sorry we couldn't be helpful. The seller would net $85.. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I had to ask for a manager. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. You will enter your community username and new password and done! Ads by Money. 1.866.788.2482. You have lost a customer for life! 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Great help!!! Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Support : StubHub Your California Privacy Rights / Privacy Policy. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. How do I contact StubHub customer service? - KnowledgeBurrow.com For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Did you find it helpful? JEVAR IS WHO HANDLED MY CALL. I saved to buy expensive tickets as a gift for my wife and now we cant go. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Refunding tickets to a cancelled event - stubhub.community How to Request a Stubhub Refund [98% Success] - DoNotPay How Do I Contact StubHub For Refund? | Insurance Guide Thanks SO much! Your sale is valid and you will be paid on your sale 5-8 business days after the event. Lots 81-82 Street C For obvious reasons, this isnt usually a satisfying compensation. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. StubHub is offering the retroactive refunds now because the live events industry is opening back up. We just sent you a welcome email. We'll do our best to get back to you in the next 24 hours. StubHub to refund canceled events after pandemic complaints - KXTV Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. I think I'm golden and I made my sale. Are You Having Trouble Getting in Touch With StubHub? Review the StubHub return and refund policy at ReturnsAndRefunds.com. Bradley R. Hightower. We are changing the way you register and sign-in to the StubHub Community. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. StubHub is also required to process any refund requests it receives going forward for the events at issue. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. "So were afraid that its just gonna be money thrown to the wind.. This happens when tickets are reprinted, but they are usually still valid. All Rights Reserved. Apply your StubHub balance during checkout on your next purchase. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. A Personal Loan can help you mitigate losses and get back on track. Copyright 2007 - 2023, ContactHelp.com. On March 7th, StubHub emailed Marrali a copt of its refund policy. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. . Pennsylvania A million dollar company can not compensate a loyal customer a few hundred bucks. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you!