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If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. HVD applies only to BART rides. Once you hear a single beep that means youve paid your fare and are good to go! What is the maximum amount of cash value I can load on my Clipper card? Clipper on your phone will not unlock a bikeshare. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. U.S. Immigration . Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. A: You made me laugh, thanks! Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' BART. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. In person at the AC Transit Customer Service Center. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Seating class changes between Standard and Premium seating will require agent assistance. There are three seating classes on the Victoria Clipper ferry. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Pay With This is just another barrier to transit: an opaque payment system. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Can I get a Clipper card before I arrive? All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Can I manage my Clipper account and pay my transit fares with my phone? Visit Us Get an adult, Youth or Senior Clipper card For more information, visit Sales and Service Locations. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. Account Management. The RTC Clipper card is a photo identification card. Once you do that, it will show up in your account. When I tag my card, what do the beeps and lights mean? You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. Find your service: AC Transit. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. learn more. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . A couple of things have to happen before you can use the value. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. It still says my trip is in progress, any way to cancel this? On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Please have your vaccination card or a photo of it ready in the event you are asked to show it. The reason for this has to do with how much space unused orders take on their computer system. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. City Coach. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Discounts; Where to Use; Locations . Please visit theUS Homeland Security websitefor more information. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. My transit benefit program told me they sent you the money. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). You can load up to $300 on a Clipper card. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Get Morning Report and other email newsletters. For iPhones, theantenna is in the top third of the phone. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Please visit theGovernment of Canadas websitefor more information. Your card should arrive within 5 to 10 days. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. For limited time, riders can get a new Clipper card on their phones for free (normally $3). We offer a variety of discounts as outlined here. Youth 5-18 years old get 50% off with a youth Clipper card. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Our departure times between Seattle and Victoria vary seasonally. Can I set up Auto-Reload for cash value and a pass? If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Privacy Policy. Loading Value and Automatic reloading. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Learn more about using Clipper on your phone. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. If you have a monthly pass, it will obviously expire at the end of the month. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). The Victoria Clipper V vessel is a passenger-only ferry. Check Clipper News for holiday or modified hours. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Please enter the ages for all children 18 and under. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Transit Agency Tips. Select "Transit card" and "Add Clipper card". 2020, Metropolitan Transportation Commission. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. How do I add value to a Clipper card on my phone? The garage offers parking forONLY $10 per calendar day! Am I reloading this wrong online? You will need to tag your card to a card reader or ticket machine to activate it. Getting Started. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. For more information, please see our If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Enjoy the convenience of booking the entire trip all at once. No. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Please plan accordingly and allow sufficient time. Ticket Central. Why isnt it on my Clipper card? Add Clipper to your phone before you take-off! All rights reserved. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Log in to your account with the email address we have on file and provide an updated email address. Yes, there is. We recommend arriving at least one hour before your ferrys departure. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . opens in new window. For account-related My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Proof of payment is required. You may also bring other food onboard, but no outside alcohol may be consumed onboard. This page includes balance protection, online accounts, and card cancellation. All rights reserved. Please note that you cannot use your phone to unlock bikeshares. Yes. BART is primarily selling paper tickets from the vending machines. The correct fare will be automatically deducted. We will automatically send a declined payment notice to the email address in your Clipper account. Learn more about Clipper START and how to apply here. Cookie Notice If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Be sure to review the paper ticket fare chart at the station. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. This is separate from confirmation of payment. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. See the Apple Pay How-To page for more details. And you can do it anytime. Thank you! For all other cards on your phone without HVD, value will be available immediately. Caltrain. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. If you hear two beeps, your value is low. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? You can use our automated phone service 24/7 to check balances and pass expiration dates. Report a lost, stolen, damaged or defective card and discuss replacement options. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. So if your primary funding source is declined, your order will be charged to your backup card. New to Clipper? You will need to use this new email address the next time you log in to your online account. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. This is different in the phone environment. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Once youve activated your Auto-Reload, youll be able to see it in your account. Contact your programs administrator for instructions on replacing a card. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. If the condition evaluates to false (.F. Clipper cards pending pass? Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. All rights reserved. A Station Agent can help direct you. You will select your seats when making your booking. Sign up for year-round getaways, special offers, and more. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. What Clipper services are available during the COVID-19 outbreak? Please allow ample time in your schedule to check in required luggage. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. This page includes how to tag, card issues, and visitor info. What does it mean to pick up my value and why do I have to wait to do it? Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. It currently shows I have the amount in the pending passes area but shows I have it in cash value. My card shows it was cleared month ago but the card is saying it doesnt have enough money. Your session is about to expire due to inactivity. You will only need a valid passport (or other valid travel document, see below) to enter Canada. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. There's no need to open an app. Tag again or use another payment method. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Muni offers several ways to pay your fare. Call (877) 878-8883 to order from a Customer Service Representative. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Clipper is a regional transit card that can be used on all transit in the Bay Area. When will I be charged for my Auto-Reload value? Had to call a couple of weeks ago, and got a live person really quickly. If you forget to tag off, thats the fare you will pay. All guests are welcome to use the top outside viewing deck as desired during our trips. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Key Clipper information translated to Chinese. #16 of 92 Boat Tours & Water Sports in Seattle. Some transit agencies charge fares based on distance or zones. County Connection. No, every rider needs their own card or device (phone or watch) to pay for fares. Select machines accept credit and debit cards. Boarding starts 1 hour before your boat is scheduled to leave. Season Tickets. So if your primary funding source is declined, your order will be charged to your backup card. If you want to ride, you will need to tag again. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. If one does not use the Clipper card for six months, it can be frozen. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. What happened to my order? Paper Tickets Clipper says it does not take funds away, even if the card goes unused for years. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. However, there are 3 Clipper vendors at SFO. Credit card charges are processed immediately. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. 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We do allow walk-up day-of guests to purchase tickets if space allows. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. RTC Card and Accessibility. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Complete the form below and a dedicated account manager will be in touch. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. In addition, we offer a full range of beverages options, including locally-distilled spirits. We do allow walk-up day-of guests to purchase tickets if space allows. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value.