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While successful in keeping its team intact, the move received mixed reviews from its online community. Some of our new health and safety measures include: 80,000 frontline healthcare workers gifted through a $10 million initial donation, 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value, Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11, SATURDAY, APRIL 4 - A Letter to Our Community. After 30 days, we will no longer accept returns. Today, Aritzia is a leader in the retail industry with a world-class team, a loyal community and an exciting future ahead of it. To you, our loyal clients, thank you for your continued support and trust. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. For every package purchased (you can pick up the Diamond package for $100 or the Double Diamond for $200), Aritzia will donate two back to the community on your behalf. As part of the Aritzia Community Care Program (Aritzia invested $10 million into the program), the brand gifted 10,000 U.S. frontline healthcare workers fighting COVID-19 with custom clothing packages. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. We feel a tremendous amount of empathy for those affected by COVID-19, and like all of you, were extremely grateful for our fearless frontline workers. Aritzia did not request any additional contribution from its customers beyond the entirety of sales for the limited time. At this time, Aritzia is not working with organizations like the the Black In Fashion Council or EveryStylishGirl's Career Advancement Directory, but they are working with external D&I experts, as well as making a contribution to the NAACP and Black Lives Matter. Cant wait to see you soon. I write about retail, fashion and beauty. Get our Fashion & Beauty newsletter by tapping the button below. While it's managed to perform, the question of profound, lasting change continues to loom overhead. Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. Citing exceptional performance throughout the quarter despite the ever-changing pandemic landscape, including supply chain disruptions, shipping delays and labor shortages, Brian Hill, founder, chief executive officer and chairman of Aritzia, said he sees extraordinary opportunities in the retailers future. The program came together with Good360 to create a sponsor package consisting of two cotton tees and two pairs of leggings made of sweat-wicking material, each stitched with an exclusive Aritzia heart logo in gold and 10,000 have been distributed to those on the front lines of COVID-19. From your order detail page, select Return Items to fill out the return request form. Were taking industry-leading health precautions and doing everything we can to ensure the safety of our people, our community and you. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. Aritzia generated $425.9 million in e-commerce sales in the past fiscal year, which was 49.7% of its overall revenue, the company said. Bottom line Both companies. Lets continue to take care of each other. If youre returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). VANCOUVER, March 16, 2020 /PRNewswire/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Hours are as follows: The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. It does so through three pillars of impact: poverty alleviation, mentorship and job readiness. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. We appreciate your patience during this time. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Want good news asap? We know that every decision we make during this time impacts our community as a whole. Opinions expressed by Forbes Contributors are their own. In addition, one of our board committees oversees governance and diversity, which includes consideration for female representation both on our board and in senior management positions. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Let's continue to take care of each other," continued Mr. Hill. While our boutiques will remain closed until its safe to reopen, were committed to ensuring job security for all our employees, for as long as we can. This represents a collaboration withCause We Care, a Vancouver-based foundation supporting single moms and children living in poverty in Greater Vancouver, including the Downtown Eastside, one of Canadas most underprivileged communities. A core value guiding the brand is its give-back initiative, as evidenced by the work it committed to at the start of the pandemic. Each Community Sponsor Package consists of two of Aritzias most-loved Tour t-shirts and two pairs of iconic Aritzia Atmosphere leggings all featuring the custom heart-inspired Aritzia Community logo. As we navigate this complex and changing landscape, were being challenged on a daily basis. "Our goal is to do our part for the global well-being. Aritzia has been hit hard by the pandemic because many of its stores in COVID-19 hot spots have been forced to close for prolonged periods and the company has had to refocus on online sales. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June. Your repair is safe and secure at the store location you dropped it off at. Financial Assistance for Food, Housing, and Bills. Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. The campaign features Canadian models (and mothers) Tasha Tilberg and Janice Alida photographed with their children. Interested? When typing in this field, a list of search results will appear and be automatically updated as you type. like Jennifer Lopez, Kendall Jenner and Hailey Bieber, covet the brand's everyday luxury looks. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. We are the place to shop right now in the United States, Hill noted. We learn, we refine, we continue to make changes, Wong shares. Aritzia Return Policy for Online Purchases If you bought your regular-priced merchandise online, you can return the items within 14 days from the shipping date and receive a full refund. Subsequent instalments to Afterpay may be required. Sorry, no refunds to original form of payment for sale or discounted items. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. Sales for e-commerce increased almost 47% to $148 million and 162.2% from the third quarter last year. cozy fleece perfect hi-rise 3" sweatshort. Half of the leases the company has signed were negotiated after the pandemic began and reflect what he called compelling post-COVID financial terms.. Aritzia Community Sponsor Packages are now available for customers in Canada and the USA to purchase on Aritzia.com. This copy is for your personal non-commercial use only. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. While we celebrate the fact that women make up 85 percent of our team today, we recognize that there is more we can do to promote and equality and ensure broad representation." What is the Return & Exchange policy for items ordered on Aritzia.com? We work hard to create opportunities for young women to join the workforce and gain skills to grow in multiple career paths because championing, supporting, and growing women in leadership and across all levels of our organization is core to our beliefs., Tasha Tilberg with her twins, wearing the Cause Mom collection, a unique collaboration with Cause We [+] Care, Photo Credit: Courtesy of Aritzia. Were happy to find out for you, please contact our Aritzia Concierge team on our aritzia.com live chat or email. Don't worry, you can unsubscribe from our mailing list at any time. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. Only seven, including four in Manhattan, remain closed. See, Click to View our Accessibility Statement. presentation-ready copies of Toronto Star content for distribution Also on the topic of representation, Aritzia has faced criticism in the past for not offering a wide breadth of sizes. All sale and discounted items bought in store are final sale. There is a tremendous amount going on around us, all of us, and it's a very challenging time for everybody in many different ways. Get brilliantly crafted emails from Aritzia on sales, new arrivals and all things Everyday Luxury. Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. Thank you for supporting us, so we can support our people. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. To our people, Im incredibly proud of all of your hard work, commitment and flexible endurance. Jennifer Wong is the president and COO at Aritzia, an innovative design house and fashion boutique that conceives, creates and develops its own exclusive brands, each with a unique vision and distinct aesthetic point of view. I received an email/phone call letting me know my order has arrived in-store, can I go pick it up? If you purchased an item in-store 10 days before a boutique closure, or through Call & Collect after a boutique closure, you have 14 days to return or exchange at the original boutique of purchase once it has reopened. In a year thats been anything but normal, the holiday season offers us a chance to look back on the past 12 months and reflect on the resilient efforts of so many, and of all that weve accomplished together. Jennifer Wong, President and COO of Aritzia, Photo Credit: Evaan - https://evaan.com. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. (To date, Aritzia boasts ten signature brands ranging in demographic and price point, including TNA, Babaton and Wilfred.). It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com Your order is safe and secure at the store location and you can pick it up as soon as our stores reopen. |, Don't worry, you can opt out any time. Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status.